Area of work:

The combined commissioning services across Barking and Dagenham, Redbridge and Havering have acquired funding from the Prime Minister’s Challenge Project to develop two new primary care services. These are (i) to improve the provision of out-of-hours services and (ii) to provide a person-centred service for people with complex care needs. The Nuffield Trust are being funded to evaluate the effectiveness of these services.

For the first project the local health services have established three out-of-hours GP hubs (one in each borough) which will be open evenings and weekends.

For the second, people are being asked to de-register from their usual GP and register with a new service which co-ordinates their individual care needs across primary, specialist clinical and social care. Our evaluation will assess the impact on the availability and use of services, patient and staff experience and cost using a combination of quantitative and qualitative approaches.

We will be providing an interim report in June 2015 and a final report 12 months later.

The project is being led by Chris Sherlaw-Johnson working with Alisha Davies, Miranda Davies, Holly Holder, Helen Crump and Sandeepa Arora.


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