When care is not joined up it affects both patients and carers adversely, but currently there are few robust and tested instruments for assessing how well users of health and social care services feel their care is being coordinated. We are part of a team that will develop a survey tool to measure the quality of integrated care from the perspective of service users.
The Nuffield Trust will work with Picker Institute Europe, The King’s Fund, The International Foundation for Integrated Care and National Voices, to deliver this project, which is funded by the Aetna Foundation.
The project will lead to the development of a survey tool which will be reliable, valid, easy-to-use, and suitable for use by different commissioners, providers and services, both in the UK and internationally.
Better joined up health and social care services is a priority for most modern healthcare systems and the English NHS is no exception. This work will provide us with a robust way of establishing baselines and measuring progress from the perspective of patients and service users themselves
As joined-up care is critical for older people with long-term conditions, and for those with multi-morbidities, the tool will be piloted amongst a group of people aged 65 and over in England, with one or more long-term condition.
The project will run throughout 2014, with a final tool set available for use in the summer of 2015.
Those working on the project include Ruth Thorlby and Helen Crump, Nuffield Trust; Chris Graham, Picker Institute; Don Redding, National Voices; Dr Nick Goodwin, International Foundation of Integrated Care; and Dr Veena S Raleigh, The Kings Fund.